Work in Tier 2, collaborate with Tier 1 and the Customer Success Department through the ticketing system; escalate to Box’s (Box Japan) Technical Department for issues that cannot be resolved.
Handle technical issues related to Box: Conduct technical investigations, respond to technical incidents, test solutions, test new features of Box, resolve other technical-related issues.
Experience operating or supporting SaaS platforms (e.g., Box, Google Workspace, Microsoft 365, etc.).
Strong technical capability in API integration to connect with external systems beyond Box; proficiency in at least one programming language such as JavaScript or Python; solid understanding of JSON.
Japanese proficiency: Minimum JLPT N2 level, with the ability to communicate across listening, speaking, reading, and writing (priority given to listening, reading, and writing if not fully proficient).
Ability to explain technical concepts clearly to non-technical users.
Strong curiosity and willingness to learn, particularly in cloud services similar to Box.
Additional Information:
Prior experience with Box is not required; training will be provided after onboarding.
This role operates at Layer 2 (Tier 2), collaborating with Layer 1 (Tier 1) via a ticketing system (e.g., Salesforce, ServiceNow).
Flexible working regime and health care:
Open to Vietnam-based candidates willing to relocate to Japan for long-term onsite assignments (minimum 1 year).
Flexible timekeeping (from 8:00 - 9:00 to 17:30 - 18:30)
Minimum 14 paid leaves per annum for all employees after probation
01-day remote work per month
A flexitime allowance of 90-180 minutes per month for employees
01 hour paid leave per day for women having children under 12 months
Social insurance, unemployment insurance and Bao Viet care insurance
Transparent and fair benefits:
Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
Work performance review 2 times/ year (in April and October)
13th-month salary
Bonus Policy: Public holidays (2/9, 30/4, 1/5, 1/1,...); Personal Performances; Excellent Team; Performance bonus in Token of the project;..
Men’s Day, Women’s Day, Children’s Day, Mid-Autumn Festival and other benefits under the provisions of the company
Dynamic environment and open culture:
Year-end party, sports day, yearly company trip and quarterly team building,...with a generous budget
Socialize with colleagues through monthly Happy Hour
Monthly allowance when joining clubs: Soccer, Swimming, Yoga, Music,...
Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks,...
Flat, open and sharing culture with friendly management team; outsourcing company with product mindset
Strong learning culture:
Free training courses for technical and soft skills (presentation skills, communication skills, foreign language courses,...)
Account to log in to our online learning system, which contains thousands of valuable lectures (LMS)
Participate in workshops, seminars, tech talk,... with sharing from experts inside and outside the company
Working opportunities with technical gurus who built and operated world-class applications with millions of users.
