Work in Tier 2, collaborate and share information with Tier 1 (the Customer Support Department, working on the end-client's site); escalate to the client’s Technical Department for issues that cannot be resolved.
Handle technical issues related to network operations: Conduct technical investigations, respond to technical incidents, perform routine tasks, implement process improvements for solutions and quality.
Experience in operating and maintaining large-scale network systems (approximately 1,000 nodes)
Hands-on experience in hardware replacement, upgrades, and maintenance in production environments.
Solid understanding of core networking concepts and protocols, including TCP/IP, DNS, Proxy, etc.
Hands-on experience with Cisco Catalyst, Meraki, and Firepower products; at least 3 years of experience working with Cisco solutions is preferred.
CCNA certification is required; CCNP is a strong advantage.
Proven ability to identify, analyze, and implement solutions for network-related technical issues.
Japanese proficiency: Minimum JLPT N2 level; ability to communicate across listening, speaking, reading, and writing (priority given to listening, reading, and writing if not fully proficient).
Strong communication and coordination skills, with the ability to work directly with stakeholders.
Strong willingness to learn and stay updated on new technologies, particularly Cisco products and solutions.
Work involves responsibilities across both Layer 1 and Layer 2 support.
Direct interaction with end clients via ServiceNow (email, chat, and phone support) is required.
Flexible working regime and health care:
Open to Vietnam-based candidates willing to relocate to Japan for long-term onsite assignments (minimum 1 year).
Flexible timekeeping (from 8:00 - 9:00 to 17:30 - 18:30)
Minimum 14 paid leaves per annum for all employees after probation
01-day remote work per month
A flexitime allowance of 90-180 minutes per month for employees
01 hour paid leave per day for women having children under 12 months
Social insurance, unemployment insurance and Bao Viet care insurance
Transparent and fair benefits:
Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
Work performance review 2 times/ year (in April and October)
13th-month salary
Bonus Policy: Public holidays (2/9, 30/4, 1/5, 1/1,...); Personal Performances; Excellent Team; Performance bonus in Token of the project;..
Men’s Day, Women’s Day, Children’s Day, Mid-Autumn Festival and other benefits under the provisions of the company
Dynamic environment and open culture:
Year-end party, sports day, yearly company trip and quarterly team building,...with a generous budget
Socialize with colleagues through monthly Happy Hour
Monthly allowance when joining clubs: Soccer, Swimming, Yoga, Music,...
Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks,...
Flat, open and sharing culture with friendly management team; outsourcing company with product mindset
Strong learning culture:
Free training courses for technical and soft skills (presentation skills, communication skills, foreign language courses,...)
Account to log in to our online learning system, which contains thousands of valuable lectures (LMS)
Participate in workshops, seminars, tech talk,... with sharing from experts inside and outside the company
Working opportunities with technical gurus who built and operated world-class applications with millions of users.
