Sale Executive

We are looking for a Sales Executive to consult customers, nurture leads, and close sales for premium
postpartum care services. This role focuses on delivering personalized experiences, building strong
client relationships, and achieving sales targets in a luxury service environment.
Ideal candidates are proactive, customer-oriented, and passionate about sales, with the ability to provide
high-quality consultation and drive conversion.
2. Responsibilities:
Customer Engagement
● Actively receive and respond to customer messages and comments on various online
platforms such as Zalo, Facebook, Instagram, TikTok, and hotline, ensuring timely and
professional interactions.
● Consult customers via phone, addressing inquiries and providing detailed information
about the company's service packages.
● Identify customer needs, offer personalized consultations, and schedule showroom visits
for potential customers to experience the services firsthand.
● Follow up and nurture leads throughout the consultation process to increase conversion
rates from inquiries to actual customers.
● Prepare detailed service contracts and tailor packages to customer needs.
● Work closely with relevant teams to facilitate contract execution and customer
onboarding.
● Collaborate with the marketing team to execute strategies that attract new customers.
JOB DESCRIPTION
Sales Executive
Sales Closing & Revenue Targets
● Persuade customers to book rooms, sign contracts, and make deposits for services.
● Ensure individual sales targets are met while contributing to overall business objectives.
Developing Partnerships & Expanding Market Reach
● Collaborate with obstetricians, midwives, hospitals, clinics, and mother & baby spas to
receive customer referrals.
● Develop and implement customer referral programs to ensure a continuous flow of new
clients.
Supporting Guest Relations Officer (GRO) Duties When Needed
● Welcome VIP guests and guide them during facility tours.
● Assist customers during check-in to ensure they feel comfortable and well-received.
● Work with the GRO team and operational staff to personalize the customer experience.
● Monitor customer feedback during their stay and propose solutions for any concerns
raised.
● Ensure an outstanding customer journey from initial booking to check-out.

Experience:
● At least 2 years of experience in sales, consulting luxury services, healthcare, or mother
& baby care.
● Preferably experienced in high-end services or working with affluent customers.
● Candidates who are mothers themselves will be highly preferred, as they better
understand the motherhood experience.
Key Skills:
● Excellent communication & persuasion skills: Ability to build trust, understand customer
pain points, and address their needs.
● Luxury customer service mindset: Ability to consult in a professional, sophisticated
manner and create a premium buying experience.
● Strong sales closing skills: Proactively guide customers toward making confident
booking decisions.
● Independent work ethic & ability to perform under sales pressure.
● Proficiency in online sales tools (Zalo, Facebook, Instagram, TikTok, WhatsApp) for
customer acquisition.

Yêu cầu bổ sung

Other Requirements:
● Professional appearance, confident demeanor.
● Clear, pleasant voice with the ability to build rapport with customers from the first
interaction.
● Having an existing customer network of expectant/postpartum mothers or experience in
the mother & baby care industry is a plus.

Benefits:
● Attractive income: Negotiable based on ability + high commission (Unlimited earning
potential).
● Luxury work environment: Work in a premium postpartum hotel, engaging with
high-end clientele.
● Career growth opportunities: Clear promotion path to Sales Team Leader / Sales
Manager.
● Customer leads provided: Access to potential customer data from marketing efforts for
easier sales conversion.
● Comprehensive training: Product knowledge, sales techniques, and luxury customer
service skills.
● Full benefits package: Insurance, paid leave per labor laws, lunch support, 13th month
salary, and performance-based bonuses.